CookiE POLICY

Cookies

A cookie is a small text file that is stored on your computer, tablet, or mobile device when you visit a website. Cookies help websites function correctly, improve usability, and provide information about how the site is being used.

We use cookies on our websites to:

• ensure the website operates securely and effectively
• manage user sessions and authentication
• remember accessibility preferences such as contrast and text resizing
• monitor website usage and performance (only where consent has been given)

Cookie Banner and Consent

When you first visit our website, you will see a cookie banner. This allows you to accept or reject non-essential cookies.

Strictly necessary cookies are always active because they are required for the website to function. Analytics and other non-essential cookies will only be placed on your device if you give your consent.

You can change or withdraw your cookie preferences at any time using the cookie settings available on our website.

Cookies We Use

The table below explains the cookies used on our websites:

Cookie name	Purpose	Type	Duration
FreePrivacyPolicy Cookie Consent	Records your cookie consent preferences	Necessary	Persistent (until cleared)
ASPNetCore.Antiforgery	Helps protect the site from security threats such as cross-site request forgery	Necessary	Session (expires when browser closes)
lastSearch	Stores a reference ID for a search so results can be returned later	Functional	12 hours
filters	Saves filter settings for registered services on their dashboard	Functional	24 hours
referralData*	For SystmOne users only. Temporarily stores referral information to pre-fill forms and link the referral to the originating account	Necessary	Up to 1 hour or until submission
Authentication cookies	Used to keep registered users logged in securely	Necessary	Session or persistent depending on login settings

* Any referral-related cookie data is used only for secure completion of the referral process and is not stored for longer than necessary.

Google Analytics Cookies

We use Google Analytics to help us understand how visitors use our website, such as:

• pages visited
• time spent on the site
• browser and device type
• approximate geographic region (non-specific)

Google Analytics cookies are only used if you have provided consent through our cookie banner.

Common Google Analytics cookies include:

Cookie name	Purpose	Duration
_ga	Distinguishes unique users	Up to 2 years
_gid	Tracks user activity during a session	24 hours
_gat	Helps manage request rates	1 minute

 

Managing or Deleting Cookies

If you do not want to receive cookies, you can adjust your browser settings to:

• alert you when cookies are being set
• refuse cookies altogether
• delete cookies that have already been stored

Instructions for managing cookies are available through your browser’s Help function.

You can also find guidance at:

• www.allaboutcookies.org
• www.aboutcookies.org

Please note that restricting cookies may affect how the website functions.

Websites Covered by This Policy

This Cookie Policy applies to:

• https://essexfrontline.org.uk/
• https://hertsfrontline.org.uk/
• https://northumberlandfrontline.org.uk/
• all associated subdomains
• https://www.frontlinereferrals.org.uk/

Other websites linked from our sites are not covered by this policy. Once you leave our websites, you will be subject to the cookie and privacy policies of the external site.

Your Data and Rights

You can contact us at any time to ask:

• what personal information we hold about you
• to correct or update your information
• to request deletion of your information where applicable

To contact us, please email:

info@frontlinereferrals.org.uk

For more information about how we handle personal data, please see our Privacy Policy.

If You Want to Make a Complaint

If you are not happy with how we have handled your data, you can make a complaint to us in the first instance.

You also have the right to raise concerns with the UK Information Commissioner’s Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

Policy Updates

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our services. Please check this page occasionally for the most recent version.

Last updated: 03/02/2026